Instructions for Remote Support
1.) CLICK HERE to open DWS Remote Control website in a new tab
2.) One the DWS Page, click Download under the Windows icon, and then click Download again on the pop-up.
3.) Locate the download “dwagent.exe” and click to run it (downloads will display at the bottom of your browser in Google Chrome.
4.) Click “OK” if a User Access Control prompt comes up (looks similar to this image, but will say dwagent.exe for program and DWSNET OÜ for publisher):
5.) The DWS Agent will launch – tick “Run” and then click “Next”:
6.) The DWS Agent will generate a randomized User ID and Password. Provide this info to the support technician as requested.